What does Borg’s Service desk / Help Desk do?
Admin BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business. …
Is it useful for any type of business?
Service Desk is useful for enterprises belonging to business to Business service industries who provides services / product support to customers. Borg Suite also provides Login control panel to registered users to interact with Support team.…
How Customer can get to know whether ticket is closed or still open?
On closing of tickets either by Customer or by Service desk executive, Borg Suite sends an SMS Alert to customer on registered mobile number so that customer can get to know closure of ticket. If customer is not satisfied with the solution given on reported incident, Customer can re-open the same ticket in order to seek effective resolution.…
What is online Support Ticketing System & How does It work?
Borg Suite Online Ticket System is also known as Online Help desk Management system wherein Any Issue related to products or service can be reported online to the provider company in the form of tickets which is automatically routed to service desk or support desk team.…
How to open Online Ticket? Who can open Ticket?
Ticket can be opened by either customer or enterprise for issue reported by customer. If customer is opening ticket, He / She has to login to the login control panel provided by provider company or Service desk or help desk team can open after login to service desk account provided by company.…
How Ticket can be replied or resolution can be posted ?
Ticket Management allows to reply or post resolution of reported issue by customers. Login to Borg Suite ----------- > Go to “Service Desk” Module------ > Click on “Manage Ticket” --------- > Go to “Action” Column ---------- > Click on “Edit Icon” ----------- > Enter Resolution & Save the same as shown below-…
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