Q1. How can I create a new support ticket in BorgDesk Workplace?

You can create a new support ticket in three convenient ways:

1. Through Customer Support Login

2. Via E-Ticketing

3. By calling the BorgDesk Helpline Number

Q2. How do I create a ticket using Customer Support Login?

• Go to website borgerp.com> Click On Resources

• Go to  Support Login - Click on it 
  You will recirected to the support login page -https://borgerp.com/support.html
  Select Latest Version on this page 
  Enter your Registered Mail ID/Password 
  Click on Login 

• You will enter into your support account .In left navigation bar,you can find Open Ticket / Manage Ticket. Fill in the required details (issue category, description, priority, attachments if any).Submit the ticket.

• Once submitted, you can track the ticket status directly from your Support Login Account.

• Also , You will receive a ticket number and confirmation via email for tracking and follow-ups.

Q3. What is E-Ticketing and how does it work?

• E-Ticketing allows you to raise a support request via your Registered email with Borg Desk workplace account .

• Send an email from your registered email ID with issue details to [email protected].

• An E ticket is automatically generated in the BorgDesk system.

• You will receive a ticket number and confirmation via email for tracking and follow-ups.

Q4. Can I create a ticket by calling BorgDesk?

Yes. You can create a ticket by calling the BorgDesk Helpline Number- 8506009898

• Our support executive will understand your issue.

• A ticket will be created on your behalf.

• The ticket number will be shared with you for future reference.and yet again ,You will receive for ticket number and confirmation via email for tracking and follow-ups.

Q5. Can I track my ticket after it is created?

Yes, Tickets created via Customer Support Login, BorgDesk Helpline Number- 8506009898 or E-Ticketing can be tracked from your BorgDesk Workplace account or email notifications.

• For tickets created via call, you can track them using the ticket number shared by our support team.

• All Tickets can be managed from your Support Login Account . 

Q6. Is there any limitation on the number of tickets I can raise?

No, you can raise multiple tickets as required, based on your subscription plan and support policy.

Admin

December 29, 2025

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