How to setup Service Desk / Help Desk / Customer Support Desk / Borg Service Desk in Borg Desk Workplace ?
Team-Borg Desk Borg Service Desk modules setup is very simpler than other modules. It helps to enhance customer experience, efficiency of service / Support Team, tracking of all online tickets in time, speedup customer's incident resolution, Customer satisfaction (CSAT), Collect customer reviews & rating, Annual Maintenance Contract (AMC), AMC Dues Reminders & tracking, Chat with customer & many more...…
How to Access the Developer API / Lead Capture Webhook API ?
Access the Developer API / Lead Capture Webhook…
How set level of the user in Service Desk?
Set the level of the User for Service Desk easily by following these steps…
How tickets Escalation Matrix Works in BORG ERP?
By reading this article, you will gain an understanding of the ticket escalation matrix within the BORG Suite ERP…
How to Add New AMC In Service Desk?
Borg allows the admin and user to add a new AMC for a particular enterprise which increases the finance of the enterprise. Click on Service Desk -> Go to the side menu bar -> click on Add New AMC -> Fill all the details - > click on Submit Contract. …
How to Manage AMC Contract in Service Desk?
Borg allows the admin and user to manage the AMC contract for the enterprise. Click on Service Desk -> Go to the side menu bar -> click on Manage AMC -> View the Manage AMC Contract. …
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