Borg allows master admin / admin / User to manage tickets which includes updating priorities, Assigning tickets by help desk, ticket escalation by lower level to higher level team within the department or inter-department escalation etc.

Login to Borg Suite ----------- > Go to “Service Desk” Module------ > Click on “Manage Ticket” --------- > Go to “Action” Column ---------- > Click on “Edit Icon” ----------- >  Click on “Assign” ------- > Assign or Escalate Ticket as shown below-

Admin

June 29, 2021

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