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BORG ERP - Brief Introduction

  • What Borg Desk Workplace ERP Does? How Borg Desk facilitates Micro, Small & Medium Business ?
  • Borg Suite Software on Cloud (SaaS) is a biggest opportunity for Small & Medium Companies
  • Why to go for BORG Desk Workplace ERP ?
  • How can I register for online Training and workshops on the kpsingh.co.in website?
  • How to Check User License Summery in Borg Desk ERP ?
  • How to Activate/Deactivate the Custom Lead Table in ERP ?

BORG-Account Quick Setup

  • How to Set User Privilege from User to Admin for separate modules from Master Admin accountDashboard?
  • How to Edit or delete Customer Details?
  • How to create new user account from my admin account?
  • Where can I update my company details, GSTIN & PAN?
  • How to activate license Key? or How to Apply User License with existing expired User Account for Renewal?
  • How to Add & Manage Vendors from Admin Dashboard?
  • Where can I update company details, GSTIN & PAN?
  • How can I go ahead with the basic setup of my new account with BORG?
  • Module setting are compulsory for operating account?
  • How can I create / signup an account for the BORG Suite ERP free trial?
  • How to change admin rights to regular user account?
  • How to Change Regular User Rights as an Administrator Rights / Admin Rights in Borg Desk ERP Account?
  • How to Setup Payroll Setting ( ESI Setting, Leave Setting, Attendance Setting and Weekly Off Setting ) in BORG Suite ERP?
  • How to make Custom Customer form in BORG Suite ERP?
  • How to Update or Manage your Business Profile?
  • How to Manage your Services with SAC from Admin Dashboard?
  • How to Add, Manage, Download and Delete Customer from Admin Dashboard?
  • How to Upload, Onboard Customer's Details In Bulk from Admin Dashboard?
  • How to See / verify / Check the User License Information in my Borg Desk Admin Dashboard?
  • How to Add and Manage User from Admin Dashboard?
  • How to Update User Information from Admin Dashboard?
  • How to Set User Permission from Admin Dashboard?
  • How to Upload Vendor Details In Bulk & Download the Vendor Details from Admin Dashboard?
  • How to Add departments from Admin Dashboard?
  • How to Change the theme of BORG Suite Erp from Admin Dashboard?
  • How to See the User Licence Information from Admin Dashboard?
  • How to Update and Delete Vendor Details from Admin Dashboard?
  • Are there other formats of Proforma Invoice & Tax Invoice available in Accounts book of Borg Desk?
  • What are the Key data masters & Setup needed for migration into Borg Desk ERP?

BORG Common Queries

  • How can I upgrade my Free trial Account to paid account?
  • How to activate my missed call number with BORG?
  • What is Auto Communication?
  • Importance of data for every Enterprise
  • I want to be Borg Suite Business Partner, What I have to do ?
  • What do you mean by Integrated Business Software?
  • How is Business Optimization done by Borg?
  • What is HSN/SAC number?
  • What type of GST, BORG Supports?
  • What are activity logs?
  • Custom software Development vs Cloud Application Software
  • Can I have multiple user accounts in Borg Suite? Can I use them simultaneously?
  • How Borg Accounting & Finance can help my business?
  • How can I get My Business Analytical Reports?
  • What is Demo Account?
  • How to buy license in the Borg Desk ERP Workplace on my own online ?
  • How to Reset my Password in Borg Desk ERP / What's the option to recover my forgot Password ?
  • How can I get discount code based on special ongoing offer in current days to subscribe / buy user or admin license?
  • How to get Borg Desk Workplace Implemented into our Business Process ? Can it be done by Self Implementation or by Implementation by Borg Desk Team or Implementation by External Partners or Consultants?
  • How Borg Desk Online / On-Site Implementation Plan Works the best for Small & Medium Enterprises ?

BORG Sales Automation

  • Scope of Borg Marketing & Sales Module.
  • How can I Manage sales / Service quotation for my lead / prospect in Sales CRM of Borg Desk ERP?
  • What is Lead Distribution? & How to assign / transfer / distribute manually any Lead to my team members?
  • What is Lead Source in the lead management? Can it be customized according to my business need or they are standard in Borg Desk ERP Sales CRM?
  • What is the meaning of Lead conversion or How to mark a lead as converted in Borg Desk ERP / CRM?
  • Who can delete any lead?
  • What is Lead Status / Lead Journey / Lead Funnel / Lead Stages & how to set it into Borg Desk CRM?
  • How to supervise or monitor leads / inquiries?
  • How can I add / capture new Lead / Inquiry?
  • What is Lead / Inquiry?
  • What is Lead Score?
  • What is Qualified Lead & How qualification can be set in Borg Desk?
  • Where we can find Qualified Leads?
  • Does Lead Score enhance your productivity?
  • What are the parameters of Lead Score?
  • How to Find Out Pending Follow-Ups for any Sale Person or Team and download the Pending follow-up Leads in a Marketing & Sales Module?
  • How can I go ahead with the basic setup and operation of my new Sales CRM Account at one go?
  • Sales Target- How to Add, Manage, Download & Manage Targets for the Sales Team in Borg Desk ERP?
  • How to ensure your Sales team is following potential / relevant leads?
  • How to Add New Lead, Upload leads in bulk and Download Lead Data in Sales CRM?
  • How to Add User and define Sales team structure?
  • How to Manage Qualified Leads?
  • How to Update the Lead Status, Next Follow-up Date, New Track Log and View Track Log of Leads in Borg Desk ERP?
  • How to Generate Quote as PI from Sales CRM?
  • How to Manage, Edit / Update, Download and Print Quote as PI from Sales CRM?
  • How to Generate New Quotations for the Lead from Sales CRM?
  • Where can we view IVR status?
  • Where can I set the IVR Key?
  • Where can we view the Lead score?
  • How to view Deal value for each Lead in Marketing & Sale?
  • How to Add Additional fields in Lead Form?
  • How Leads can be automatically assigned to the Sales Person?
  • Project Sales Quotation - How to Generate a New Project Quote in Sales CRM Module of Borg Desk ERP ?
  • How to Implement / Setup / Onboard Sales CRM (Lead Management & Nurturing) in Borg Desk ERP ?
  • How to set Lead Conversion Criteria for Leads to Opportunities/Customers in Borg Desk CRM ?
  • Define or set lead qualification criteria in the Borg Desk ERP or how to filter unqualified Leads & Qualified Leads for further follow-ups in sales CRM of Borg Desk ERP ?
  • Can sales team place order from sales crm module or only Inventory module has option for placing / creating sales order?
  • Can default Price (Price picked from Product master) of product items be modified / changed during placing order in sales CRM or Inventory Module ?
  • How Sales Order workflow works in case of warehouse in borg desk or How Sales Order Team & Warehouse stock management team can work to process order successfully ?
  • What is lead conversion criteria in borg sales crm ?
  • How to Activate & Implement Custom Lead Form including Additional Customized Lead Form fields into business in Borg Desk ERP?
  • Can a duplicate quote be assigned to different customer in BORG Desk ERP?
  • How to Set Lead Form Fields User-Wise Permission in BORG Desk ERP?
  • Auto Lead Distribution - How to assign / transfer / distribute any Lead to my team members Automatically in Borg Desk ERP?
  • How to Set Sales Module Settings in BORG Desk ERP?
  • How to Track Pending Leads followups in Borg Desk ERP ?
  • Can I track my Location of my sales team by using GPS in Borg Desk ERP ?
  • How can Sales Team Performance be tracked or monitored by Managers in Real Time?
  • Sales Quote Masters - How Can I setup Masters for Generating Sales Quotation (Sales Quote)?
  • Sales Quote Generation - How to Generate Manage, Edit, Update, Print and Delete Quotations for the Lead from Sales CRM?

BORG Service Help Desk

  • How Chat Works?
  • Scope of Borg Service / Support Desk / Help desk.
  • How tickets can be managed / assigned / Escalated to respective team or departments?
  • How a company can come to know when ticket is opened?
  • What are the priorities of tickets? Can a service desk Executive alter priorities?
  • How Ticket can be replied or resolution can be posted ?
  • How to open Online Ticket? Who can open Ticket?
  • What is online Support Ticketing System & How does It work?
  • How Customer can get to know whether ticket is closed or still open?
  • Is it useful for any type of business?
  • What does Borg’s Service desk / Help Desk do?
  • What is Click to call feature in Service Desk?
  • Where can I find templates for Service Tickets?
  • How to create new templates for Service Tickets?
  • Online Ticketing System/ E- Ticket
  • How to search Customer in AMC contract in Service Desk?
  • How to Create a Task from a Newly Added Ticket in the Service Desk?
  • How to Add Services to the Service Desk?
  • How to add a Customer in the Service Desk?
  • How to Manage Customers in the Service Desk?
  • How to Manage AMC Dues in Service Desk?
  • How to Manage AMC Contract in Service Desk?
  • How to Add New AMC In Service Desk?
  • How tickets Escalation Matrix Works in BORG ERP?
  • How set level of the user in Service Desk?
  • How to Access the Developer API / Lead Capture Webhook API ?
  • How to setup Service Desk / Help Desk / Customer Support Desk / Borg Service Desk in Borg Desk Workplace ?

BORG Inventory & Distributors

  • Scope of Borg Inventory, Supply Chain Management, Stock Management.
  • How to Add, Manage and Update Distributor and distributor details from Admin Dashboard in BORG Suite ERP?
  • How can I manage & track my stock in Inventory Module in Borg Desk ERP?
  • What is SCM, MOQ & SOQ ?
  • How to edit / update / manage / modify some information or product attributes ??
  • How to add new product to make product master or product listing ready in Borg Desk Inventory module?
  • How to Log in to the Distributor Account on the BORG Suite ERP?
  • How to Add and Delete Branch Master from Admin Dashboard?
  • How to upload / import products in product master through excel sheet or CSV in Borg Desk ?
  • How to setup / configure / onboard Inventory / product / stock / order / distributor module / order module / stock module in Borg Desk ERP ?
  • What are the Inventory / Product / Stock / Order / distributor / supply chain module settings in Borg Desk ERP & How to set them for smooth function in business ?
  • How to setup custom product form or product setup or product attributes or product master as per business requirement in the Borg Desk ERP ?
  • How to define custom order status as per my business inside Inventor /Product / Order Module in Borg Desk ERP ?
  • How to setup warehouse management & connect with Stock & Orders in the module of Inventory, Stock, Order or product module of Borg Desk ERP ?
  • How to set discounts for customers by using price list ? or How Price list work in Inventory / Stock / Product / Order Module of Borg Desk ERP ?
  • How to use stock-IN & Stock-Out in the inventory, Product, Stock, Order module of Borg Desk ERP?
  • How to Lock Stock after Order Approval in inventory / stock / order / product module of Borg Desk ERP?
  • How to place product sales new order from sales CRM module or Inventor Module in Borg Desk ERP ?
  • Can I edit / update / modify product name & other details of product in inventory module of Borg Desk ERP ?
  • If we are adding new product in product category, Shall there be added those products under the same category's price list with settings of same GST % & Discount % in Borg Desk ERP?
  • Can we set color code / coding for order status to manage & notify easily in the order list in the inventory / stock / order module of Borg Desk ERP?
  • Can we change / update / modify Price, GST%, Discount % manually while adding products in Order List in Borg Desk ERP?
  • What's the Order approval workflows for finalizing orders from Borg Desk or how order gets approved in Borg Desk?
  • How to download/Export Product Master list from Borg Desk ERP ?
  • How can we mark Product available or un-available in the stock inside product / Item listing inside Track order in Borg Desk ERP?
  • How can we add the same product/Item in price list of same New product category, If we are adding new product / Item in Product Master under a product category ?
  • What are the things gets changed pre & Post approval of Sales Order in Borg Desk ERP??
  • How Can I Enter /Update Opening Stock of my Products in Borg Desk ERP?

BORG HRMS & Payroll

  • What is Holiday Calendar and how to Add, Update and Delete Holiday in Holiday Calendar from Human Resource Management System (HRMS) Module?
  • How to apply leave by an employee?
  • Scope of Borg Human Resource Module
  • Can employee have issued asset history in his / her login dashboard ?
  • How to Manage, Issue and Track Assets to Employees from BORG Human Resource Management System (HRMS)?
  • How an employer can manage asset which has been issued to employee like laptop or Mobile?
  • How reimbursement can be tracked by en employee ?
  • How an employee can apply their claim for reimbursement?
  • How can I clear reimbursement of my employee?
  • Can Employee monitor their leave Record ?
  • Can Employee view their attendance ?
  • Is it possible to integrate Biometric Attendance system to capture employee attendance automatically
  • How to Print and Download Salary Slip of an Employee from BORG Human Resource Management System (HRMS)?
  • How to Prepare / Make Salary from BORG Human Resource Management System (HRMS)?
  • How can an accountant can view salary details of my employee to credit in to respective employee bank account?
  • How to Manage Employee Register or employment?
  • How to Edit/Update Employee details from Human Resource Management System (HRMS) Module?
  • How to Add / Create / Onboard Employee on Roll Appointment from Human Resources Management System (HRMS) Module?
  • How to Access the Human Resource Management System (HRMS) Module?
  • How to Add / Upload / Onboard Employee on Roll Details in Bulk from Human Resource Management System (HRMS) Module?
  • How to Add / Create / Onboard Employee on Contract Appointment from Human Resources Management System (HRMS) Module?
  • How to Add / Upload / Onboard Employee on Contract Details in Bulk from Human Resource Management System (HRMS) Module?
  • How to Add / Create / Onboard Employee on Trainee(Internship) Appointment from Human Resources Management System (HRMS) Module?
  • How to Add / Upload / Onboard Employee on Trainee (Internship) Details in Bulk from Human Resource Management System (HRMS) Module?
  • How to Download and Filter Employee Details in Human Resource Management System (HRMS) Module?
  • How to Delete Employee details from Human Resource Management System (HRMS) Module?
  • How to Add / Create / Onboard Employee on Daily Wages Appointment from Human Resources Management System (HRMS) Module?
  • How to Add / Upload / Onboard Employee on Daily Wages Details in Bulk from Human Resource Management System (HRMS) Module?
  • How to Manage and Add / Request Leave from Human Resource Management System (HRMS) Module?
  • How to Manage and Add Attendance from Human Resource Management System (HRMS) Module?
  • How to Edit Attendance from Human Resource Management System (HRMS) Module?
  • How to View Monthly Attendance from the Human Resource Management System (HRMS) Module?
  • How to Add HRMS / HRA User from the Human Resource Management System (HRMS) Module?
  • Difference Between Normal User and HRMS / HRA User in Borg Suite ERP?
  • How to Add apply claim Particulars in BORG Suite ERP in HRMS?
  • How to Upload Documents of the Employee from HRMS Module and how to give access to the user to upload their documents?

BORG Accounts Book

  • Scope of Borg Accounting & Finance Module or What Borg Account & Finance module delivers for enterprises
  • Is any notification & Alert sent to my customer if I am updating receipt in Borg Banking?
  • How to update payment received from customers?
  • What is Borg banking?
  • Should I have to enter GST amount in Expense or Fixed Asset Account?
  • How can Purchase bills be managed ( Add, Edit & Delete) in Borg Desk ERP?
  • How can I add new purchase Invoice or bill in Accounts Book of Borg Desk ERP?
  • How can I mail Invoice to customer directly from BORG SUITE?
  • How can I take Print of prepared Invoice?
  • If my payment is not received from my customer by due date, How Borg helps me to remind my customers automatically?
  • How I can delete my Existing Invoice if required?
  • How can I Manage my Invoices?
  • How can I edit my Invoice?
  • How can I get HSN/SAC number automatically while generating Sales Bill or Purchase Invoice / Bills?
  • Can I add multiple Products or Service in the Sales Invoice? Is there any limit of product & service?
  • Can I define my own serial numbers of Invoice?
  • How can I prepare or generate GST Sales Invoices / Bills in Accounts Module of Borg Desk ERP?
  • How can i set my Company Bank account details in Invoice ?
  • Can I prepare Invoice with Discount excluding or including GST ?
  • How to Upload Signature with stamp, QR Code and Logo For Invoicing purpose in Accounts module of Borg Desk ERP?
  • How to view Order By in Sale Invoice in Accounts?
  • Can I export / download all proforma invoices details in excel sheet for my personal use ?
  • How to setup / onboard Accounts Book Module in Borg Desk ERP to make it full functional?
  • How to Set or activate Credit Limit for Customers or Distributors in Borg Desk ERP?
  • Can External Sales & Purchase bills in PDF or word format can be uploaded in Accounts Module of Borg Desk ERP?
  • How is Sales Bill / Invoice Number or Invoice Sequencing Auto-Increment Managed in Borg Desk ERP?
  • How can I manage & export Credit Note in Accounts Module of Borg Desk ERP ?
  • How can I manage / export Debit Note in Accounts Module of Borg Desk ERP ?
  • How can I manage & Export Party Accounts Ledger in Borg Desk Account Book ?
  • What are the Best Practice of Step-by-Step Process for Data Migration into Borg Desk Step-by-Step Process for Data Migration into Borg Desk Workplace?
  • What is the Difference Between Trial Balance & Opening Balance ?
  • How to Update Opening Balance of Customers, Vendors & Bank Accounts in Borg Desk ERP?
  • How to Shift Data for Next Financial Year in Borg Desk ERP IF Borg Desk is already being used by company during transition of financial Year.
  • How to Edit / Update Existing Sales Invoice Details in Borg Desk ERP?
  • How to do Outstanding Payment follow up or Outstanding payment recovery system in Borg Desk ERP?
  • Can I export or download GST / Tax invoices details in excel sheet for my personal use from Borg Desk ERP ?
  • How Proforma Invoice can be generated / Create / Prepare Proforma Invoice in the accounts book of Borg Desk ERP ?
  • If GST Type is not getting selected automatically in Sales or Purchase Bills what can be the reasons ?
  • How can Vendor / Supplier outstanding payment or payable be tracked in Borg Desk ERP ?
  • How to Track Customer Outstanding Payments or Receivables in Borg Desk ERP?
  • Can I manage my Office General Expense in Borg Desk ERP ?
  • How can I update my bank transactions in Account Module of Borg Desk Account ?
  • Step-by-Step Guide for Data Migration into BORG Desk Accounts Book Module
  • Does Borg Desk fetch GST Type automatically while Preparing Sales Bill, Updating Purchase & Expense Bills ?
  • Does Borg Desk Supports Branch Wise Separate Series of Invoice Number ?
  • Can we modify Party / Vendor in Borg Desk ERP ?
  • Can Purchase bill be deleted after Successful addition in BORG Desk ERP ?
  • How can Purchase bills be Edited in Borg Desk ERP?
  • We are encountering the error -Invoice/Proforma Noumber already exists- in Borg Desk ERP, How to resolve this ?

BORG Analytical Reports

  • What is the scope of Human Resource Analytical Reports ?
  • Borg Suite Human Resource Attendance Report
  • Employee Salary Statistics Report
  • Employee Leave statistics Report
  • Human Resource Report by Employment type ( Permanent, Trainee, Contract, Part time etc)
  • Track Report for Employee claim reimbursement ?
  • How service desk team performance can be tracked?
  • How can I access Analytical Reports of my sales team?
  • Can any option or report to check lead conversion ratio based on products & Service?
  • Is any report to track / analyze leads based on demography?
  • Can I manage / track my branch office sales team performance from BORG Suite?
  • What is Balance Sheet? How can I get my business balance sheet in BORG Accounting?
  • How to get Profit & Loss (P&L) Account of my business?
  • What is GST Report & how can I use it to collect GST return information?
  • What is the difference among recommended Reports, Receivable Reports & Payable Reports?

BORG Push Notifications

  • Email Alert - Daily Account Summary Alert on Registered Email ID
  • Email Alert - Thanks Alert to customer's registered Email ID after update of received payment
  • Email Alert - Auto email alert to customers for due payment reminder after due date
  • Email Alert - Welcome email alert to prospect at the time of conversion in to customer
  • Email Alert - Greeting Email to prospect’s email id
  • Email Alert: Daily Lead summary details to a designated email id set by company
  • Thanks Alert to customer's registered mobile number after update of received payment
  • Lead Follow-ups reminder alert to sales individual’s registered mobile number
  • SMS Alert Missed Call 's caller mobile number & company’s sales person mobile number
  • SMS Alert at the event of generating / opening new ticket to Enterprise designated Mobile Number
  • SMS Alert to employee registered mobile number for the confirmation of claim approval
  • SMS Alert on the event of salary generation to Employee registered mobile number
  • SMS Alert to Employee on the event of leave approval
  • SMS Alert on the event of change in order status by an enterprise to distributor registered mobile number
  • SMS Alert on the event of generating New Product Order by Distributor to designated Mobile Number
  • SMS Alert on the event of expiry of Annual Maintenance Contract (AMC) to customer registered mobile number
  • SMS Alert on closure of Service Ticket to Customer’s registered mobile number
  • Daily Account Summary update on Registered Mobile Number
  • SMS Alert to Inquirer/ website visitor/ campaign viewer mobile number & company’s designated mobile number

Borg Desk Task Force

  • How start / setup task force / task management / team collaboration / service task / team task / performance management / team accountable system in my business ?
  • How can task category be created or managed in Borg Desk Task Force ?

EduBorg - Coaching ERP

  • Scope of Student Desk in the EduBorg ( Borg Suite for Institutes)
  • How to take back issued book in the Eduborg Library ?
  • How to view or manage added books in the EduBorg ?
  • How to start Adding Books in the EduBorg Library Management?
  • How an Institute can manage their library books ?
  • Edu ERP- How to add or manage tracking Logs or tracking update in Edu Coaching ERP?
  • How to download or upload Listed or added Inquiries in bulk?
  • How to add new inquiry with EduBorg? or How Inquiry Management works in EduBorg?
  • Scope of Inquiry / Counselling Management in the EduBorg?
  • How to add Expense of the Institutes in the EduBorg ? How expenses can be managed ?
  • How to manage, view, edit, update, delete fee receipt with EduBorg?
  • How to deposit fee or how to generate Fee Receipt ?
  • What is the scope of Accounts & Receipt in the Borg Suite For Institutes?
  • How can we set user access security or define user access privilege ?
  • How can I create user account for my team to login separately ?
  • How to update my profile in the EduBorg?
  • How to setup & manage Courses in the Borg Suite Institute ERP?

3rd Party Integration

  • How can I do Facebook Configuration For Collecting Leads From Facebook Ad ?
  • FB Leads Configuration into Borg Desk - How do you find App ID, User ID, Script ID, And Page ID for Facebook Integration to capture Leads into Borg Desk Account Configutaion?
  • Indiamart Integration - How to configure India Mart Integration with Borg Desk ERP for Lead Capturing Automatically?
  • Interakt BWA API Integration - How to Integrate Meta WhatsApp Business API with Borg Desk ERP for Incoming & Outgoing Messages ?
  • How to Activate & Configure Outgoing WhatsApp Messages Templates in Separate Modules of Borg Desk ERP ?
  • Sales Module - How to set WhatsApp Communication Template for Auto Notifications in Borg Desk Sales Module ?
  • How to Manage, Get Approved & Configure Business WhatsApp Templates in Interakt & Borg Desk ERP ?
  • Leadofy WhatsApp Lite API Integration - How to Integrate WhatsApp Lite API with Borg Desk ERP for Incoming & Outgoing Messages ?
  • How to Integrate Digital Scan Business Card with Borg Desk ERP to Capture Leads Automatically into CRM?
  • How to Integrate Caller Desk IVR with Borg Desk ERP for Incoming & Outgoing Calls?
  • WhatsApp Lite Error ==> This Account can no longer use whatsapp Business. Recent activity on this account does not follow the whatsapp business messaging policy or the meta commerce policy. This Account Business info & chats are still on this Device.
  • How to configure / Integrate WhatsApp Lite / Meta Business WhatsApp API for automatic Alerts in Borg Desk Workplace ERP ?

About Policies & Agreements

  • Non Disclosure Agreement (NDA)
  • Refund Policy
  • Borg Suite Service Level Agreement (SLA)
  • Privacy Policy
  • Terms of Service
How to setup Service Desk / Help Desk / Customer Support Desk / Borg Service Desk in Borg Desk Workplace ?

Borg Service Desk modules setup is very simpler than other modules. It helps to enhance customer experience, efficiency of service / Support Team, tracking of all online tickets in time, speedup customer's incident resolution, Customer satisfaction (CSAT), Collect customer reviews & rating, Annual Maintenance Contract (AMC), AMC Dues Reminders & tracking, Chat with customer & many more...

 

 

 

If still any concern or need one-to-one session with our product experts reach out to us https://wa.me/919667916787 or mail us from your registered email id to "[email protected]" our team will get back to you

 

Team-Borg Desk
March 10, 2024
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