How to Activate & Configure Outgoing Message Templates in Borg Desk ERP?
Borg Desk ERP allows businesses to send automated WhatsApp, SMS, and Email messages for different modules like Sales, Leads, Orders, Support, and Invoicing. Follow these steps to activate and configure outgoing message templates across various modules.

Step-by-Step Guide to Activate & Configure Outgoing Messages:-

Step 1: Navigate to WhatsApp SMS Alert Settings
1️⃣ Log in to Borg Desk ERP.
2️⃣ Go to Admin Panel → Select Modules → Tool Icon on Right Corner.
3️⃣ Click on Modules Settings >> Find WhatsApp Alerts >> Select Activate >>> Update
4️⃣ Now WhatsApp Communication is Activated & Ready for use.

Step 2: Select the Module for Automation to Select WhatsApp / SMS / Email Templates based on the preferred communication mode
You can configure outgoing messages for the following modules:
✅ Leads CRM → Auto messages for new leads, Converted Leads, follow-ups & Other various messages.
✅ Sales Quotation → Send quotes via WhatsApp & Email etc.
✅ Invoices & Payments → Auto reminders for due payments & Send Invoices via WhatsApp & Email etc.
✅ Orders & Dispatch → Notify customers about order status updates etc.
✅ Support Tickets → Ticket confirmation, status updates etc.
✅ Stock & Inventory → Auto notifications for low stock alerts etc.
✅ Task Force → Task Creation, Updates, status updates, Closed etc..
✅ HRMS→ Attendance Updates, Leave update, Salary ALerts & Other Notifications etc.
Many More.......

Step 3: Activate & Customize Templates
1️⃣ Go To Desired existing one Templates in a Module as mentioned in Step#2  >>> Click Tool Icon on Top Right >>> Outgoing WhatsApp Template
2️⃣ Choose the Template Type in the Left (Template Labels).
3️⃣ Pre-Define the trigger event (e.g., Lead Created, Invoice Generated, Payment Received).
4️⃣ Write the message content, using placeholders like:
{{customer_name}} – Inserts customer’s name.
{{invoice_number}} – Inserts invoice details.
{{payment_due_date}} – Adds payment due date.
{{order_status}} – Includes current order status.
Example - Payment Reminder Template (WhatsApp)
Hello {{customer_name}},
Your invoice #{{invoice_number}} of {{amount}} is due on {{payment_due_date}}.
Kindly complete the payment to avoid any late charges.
Click here to pay: [Payment Link]

Step 4: Save & Activate Template
1️⃣ Click Save & Activate to enable the template.
2️⃣ Set Auto-Send Rules (e.g., Send 2 days before due date).
3️⃣ Enable Notifications to track sent messages.

Benefits of Outgoing Message Automation in Borg Desk ERP
✅ Saves Time – No manual follow-ups required.
✅ Increases Efficiency – Auto-sends updates to customers & teams.
✅ Improves Customer Engagement – Timely messages boost satisfaction.
✅ Reduces Missed Payments – Auto reminders minimize overdue invoices.

Start Automating Outgoing Messages in Borg Desk ERP Today! 

Please Note :  While writing the message, make sure:
✅ Do not use the "Enter" key to go to the next line; keep the content in a single line.
✅ Avoid adding excessive spaces between words.
✅ Only use the variables that are by default mentioned in the message template.

Admin

November 20, 2024

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