How can a client enable e-ticketing in BorgDesk Workplace?

To activate the e-ticketing system in your BorgDesk Workplace account, you simply need to enable email forwarding from your dedicated support email ID to the BorgDesk ticketing server. This ensures that every customer query you receive via email is automatically converted into a support ticket inside your BorgDesk dashboard.

To activate automatic online ticket generation from your support email ID, please follow the steps below:

Step 1: Enable Email Forwarding

Please forward your support email ID to the following email address: [email protected]
This will allow the system to auto-capture and generate tickets from incoming emails.

Step 2: Configure Settings in Your ERP Account

1. Login to your BorgDesk Workplace ERP account.
2. Go to the Support Tool icon from the left-side menu.
3. Inside Support Tool, click on Service Desk Alert Setting.
4. Under Designated Email ID for Receiving Open Ticket Alerts, enter your support email ID.
5. In the field titled Your Customer Support Dashboard URL, if you have customer dashboard or support portal then you can enter your dashboard link
6. Click Save to activate the e-ticketing setup.

Once forwarding is enabled and  any email received on your support mailbox will be automatically processed and reflected as a ticket in your BorgDesk Workplace e-ticketing module. This allows your team to track, assign, and resolve customer queries efficiently.

After completing the forwarding setup, the e-ticketing feature becomes fully functional, and your support workflow will be centralized within the BorgDesk Workplace system.
Once any mail received to your support email Id, it will generate E Ticket and an auto acknowledgement mail will be triggered to your customer instantly . 

Admin

December 06, 2025

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