Top 20 Frequently Asked Questions (FAQ) by our Client's before signup – Borg Desk ERP
Top 20 Frequently Asked Questions by our Client's before signup – Borg Desk ERP
1. “Your pricing is higher than other ERP/CRM tools.”
✅ Borg Desk ERP is priced competitively for SMEs with transparent per-user plans and no hidden charges. Unlike cheaper CRMs, it includes multi-module ERP, automation, MIS reports, and integrations—delivering higher ROI.
2. “We are a small company; ERP seems too big for us.”
✅Borg Desk is built for SMEs & startups, allowing you to start with one module (Sales CRM/Service Desk) and scale later. You pay only for what you need.
3. “Implementation looks time-consuming and complicated.”
✅Our onboarding team supports you step by step. For most businesses, setup takes just 3–6 weeks, not months. Standard edition comes with ready-to-use workflows.
4. “Our team may resist adopting new software.”
✅Borg Desk ERP is designed with a simple, user-friendly interface. We also provide training sessions, videos, and WhatsApp support to ensure smooth adoption.
5. “We already use Excel/Tally/Zoho/Other CRM, why switch?”
✅Excel is limited, Zoho/SAP are generic. Borg Desk offers industry-specific workflows, Indian compliance (GST), MIS dashboards, and real-time automation—saving you time and reducing manual work.
6. “Does Borg Desk integrate with our existing tools?”
✅Yes ✅ Borg Desk integrates with WhatsApp API, Indiamart, Facebook Ads, CallerDesk, Interakt, Tally (on request), and APIs/webhooks for custom integrations.
7. “Can we trust your ERP for data security and backup?”
✅Absolutely. We host on secure cloud servers with 99.9% uptime, encrypted backups, and optional real-time backup solutions. Your data is safe and fully controlled.
8. “Customization looks limited in SaaS model.”
✅ Standard edition is plug-and-play, but our Enterprise Edition allows full customization for unique workflows. Many SMEs start with Standard and later upgrade.
9. “What if my business grows—can Borg ERP scale with us?”
✅Borg Desk is modular & scalable. From 5 users to 500+, it grows with your business. Pricing is flexible—per-user or enterprise licensing.
10. “Support might not be available when we need it.”
✅ We provide multi-channel support: Ticketing, Email, IVR helpline, and WhatsApp Business. Dedicated account managers are also available for enterprise clients.
11. “Training my staff will be a challenge.”
✅ Implementation includes 3–5 training sessions plus ongoing support. We also provide handholding for 3–6 months, ensuring every user becomes comfortable.
12. “Our processes are unique—will Borg fit them?”
✅ Borg Desk is designed for SMEs across 15+ industries with customizable fields, lead forms, service types, and role-based access. Enterprise edition supports deeper customization.
13. “How do I migrate my existing data into Borg ERP?”
✅ We help with bulk CSV uploads for leads, customers, products, and services. Our team assists in data migration & validation during onboarding.
14. “Other vendors like SAP, Zoho, and Oracle are more popular.”
✅ True, but they’re costly and complex. Borg Desk ERP is affordable, SME-focused, and faster to implement, with features tailored for Indian businesses.
15. “Return on investment (ROI) is not clear to us.”
✅ Clients typically see 20–40% efficiency gains through saved time, reduced errors, better follow-ups, and higher conversions. MIS dashboards help track ROI in real-time.
16. “Is it mobile-friendly for field teams?”
Yes ✅ Borg Desk has Android & iOS apps for CRM, Service Desk, and Attendance. Sales teams can track leads, tasks, and locations on the go.
17. “We don’t have an in-house IT team to manage ERP.”
No IT team needed. Borg Desk is cloud-based & fully managed by us. You only need internet access and user logins.
18. “Implementation cost is extra—why not included in license?”
✅Implementation is a one-time service covering setup, training, and data migration. It’s separated so that monthly license costs remain low and affordable.
19. “We’re not sure if ERP will really help us close more sales.”
✅Borg Desk reminds sales teams of follow-ups, tracks pipelines, and provides MIS insights, helping close big-ticket deals faster. Many clients report 2x–3x sales growth.
20. “What if we don’t like it after implementation?”
✅You can start with a 14-day free trial. Also, our monthly/quarterly plans give flexibility without long lock-ins. If it doesn’t fit, you can stop anytime.
Admin Did this page
help you?
LikeYes
DislikeNo
.png)