How to Manage AMC Dues in Service Desk?
Admin In Borg, the AMC dues can be managed in the Service Desk module to overview the dues of the AMC contract customer. Click on Service Desk -> Go to the side menu bar -> click on Manage AMC Dues -> View the Manage AMC Dues.…
How to Manage Customers in the Service Desk?
Click on Service Desk -> Go to the side menu bar -> click on Manage Customer -> View the Customer List. …
How to Add Services / Update / Delete / Manage Services / View Service Master / Service Category in Borg Desk ERP
Adding services in Borg Desk ERP is the first step to using the Service Desk effectively. After logging into the Admin Dashboard, go to the Service Desk module and select Manage Services. Click “+ Add Service” and fill in key details such as service name, category (AMC, Installation, Support, Repairs), description, pricing or charges, applicable GST, and SLA duration. Once saved, the service becomes part of your catalog and can be linked to customer tickets, AMC contracts, or support requests. You can also edit or delete services anytime, ensuring flexibility and accuracy in service management and customer support.…
How to Create a Task from a Newly Added Ticket in the Service Desk?
Borg implements this feature by which an enterprise or organization raises their query by opening a ticket to resolve it. Click on Service Desk -> Go to the side menu bar -> click on Open New Ticket -> Fill the Details -> click on Create button - > on the right side top corner + plus is there -> click on Subject from the table --> Backend Team Collaboration and then Fill the details and click on Create Task. …
How to search Customer in AMC contract in Service Desk?
BorgDesk enabled the enterprise to view the list of customers for the AMC contract in the Service Desk Click on Service Desk -> Go to the side menu bar > click on Manage AMC > click on Select Customer Filter > Select Customer from given List > Click on Search Button …
Online Ticketing System/ E- Ticket
Online Ticketing System/ E- Ticket An online ticketing system or Electronic tickets (e-tickets)is a web-based platform in BORG ERP that facilitates the management of tickets for various issues, services, or activities. This system provides a convenient and efficient way for you and your customers to access and secure tickets in a few minutes without any hurdle. How to Access the New Features for E-Tickets: Electronic tickets (e-tickets) that can be created simply by following 3 simple steps …
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