Ticket can be opened by either customer or enterprise for issue reported by customer. If customer is opening ticket, He / She has to login to the login control panel provided by provider company or Service desk or help desk team can open after login to service desk account provided by company.…

Ticket Management allows to reply or post resolution of reported issue by customers. Login to Borg Suite ----------- > Go to “Service Desk” Module------ > Click on “Manage Ticket” --------- > Go to “Action” Column ---------- > Click on “Edit Icon” ----------- > Enter Resolution & Save the same as shown below-…

Priorities definition is based on financial damage due occurred incident in any enterprise. Priority definition & meaning of financial damage varies business to business. Borg Suite Help desk or service desk has defined following priorities-…

Borg Suite sends a SMS alert to a registered mobile number to Help Desk so that Any new ticket reported to service desk / help desk can be treated & routed accordingly.…

Borg allows master admin / admin / User to manage tickets which includes updating priorities, Assigning tickets by help desk, ticket escalation by lower level to higher level team within the department or inter-department escalation etc.…

BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business.…