What is online Support Ticketing System & How does It work?
Borg Suite Online Ticket System is also known as Online Help desk Management system wherein Any Issue related to products or service can be reported online to the provider company in the form of tickets which is automatically routed to service desk or support desk team.
Borg Suite facilitates login control panel to enterprise for service team as well as for customers to login & report issue as a ticket. Once ticket is opened, Service desk team receives the same & starts acting upon for quick resolution based on service level agreement if any.
Both Side communication during entire life of the ticket is captured by Borg Suite & also sent to both registered email Ids to easy tracking.
Borg Service desk also provides 4 level escalation matrix which is set by enterprise as per requirement.