What does Borg’s Service desk / Help Desk do?
BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business.
Borg Suite Service desk has incorporated following great features-
- Online Ticketing System.
- Chat with customers or team (Rapid Action Force)
- Integrated Email Communication
- Service Level Management (SLA) Management
- Annual Maintenance Contract (AMC) Management
- Real time Analytical Reports
Service Desk dashboard as shown below-