What is online Support Ticketing System & How does It work?
Admin Borg Suite Online Ticket System is also known as Online Help desk Management system wherein Any Issue related to products or service can be reported online to the provider company in the form of tickets which is automatically routed to service desk or support desk team.…
How to open Online Ticket? Who can open Ticket?
Ticket can be opened by either customer or enterprise for issue reported by customer. If customer is opening ticket, He / She has to login to the login control panel provided by provider company or Service desk or help desk team can open after login to service desk account provided by company.…
How Ticket can be replied or resolution can be posted ?
Ticket Management allows to reply or post resolution of reported issue by customers. Login to Borg Suite ----------- > Go to “Service Desk” Module------ > Click on “Manage Ticket” --------- > Go to “Action” Column ---------- > Click on “Edit Icon” ----------- > Enter Resolution & Save the same as shown below-…
What are the priorities of tickets? Can a service desk Executive alter priorities?
Priorities definition is based on financial damage due occurred incident in any enterprise. Priority definition & meaning of financial damage varies business to business. Borg Suite Help desk or service desk has defined following priorities-…
How a company can come to know when ticket is opened?
Borg Suite sends a SMS alert to a registered mobile number to Help Desk so that Any new ticket reported to service desk / help desk can be treated & routed accordingly.…
How tickets can be managed / assigned / Escalated to respective team or departments?
Borg allows master admin / admin / User to manage tickets which includes updating priorities, Assigning tickets by help desk, ticket escalation by lower level to higher level team within the department or inter-department escalation etc.…
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