On closing of tickets either by Customer or by Service desk executive, Borg Suite sends an SMS Alert to customer on registered mobile number so that customer can get to know closure of ticket. If customer is not satisfied with the solution given on reported incident, Customer can re-open the same ticket in order to seek effective resolution.…

Borg Suite Online Ticket System is also known as Online Help desk Management system wherein Any Issue related to products or service can be reported online to the provider company in the form of tickets which is automatically routed to service desk or support desk team.…

Ticket can be opened by either customer or enterprise for issue reported by customer. If customer is opening ticket, He / She has to login to the login control panel provided by provider company or Service desk or help desk team can open after login to service desk account provided by company.…

Ticket Management allows to reply or post resolution of reported issue by customers. Login to Borg Suite ----------- > Go to “Service Desk” Module------ > Click on “Manage Ticket” --------- > Go to “Action” Column ---------- > Click on “Edit Icon” ----------- > Enter Resolution & Save the same as shown below-…

Priorities definition is based on financial damage due occurred incident in any enterprise. Priority definition & meaning of financial damage varies business to business. Borg Suite Help desk or service desk has defined following priorities-…

Borg Suite sends a SMS alert to a registered mobile number to Help Desk so that Any new ticket reported to service desk / help desk can be treated & routed accordingly.…