Borg Suite sends a SMS alert to a registered mobile number to Help Desk so that Any new ticket reported to service desk / help desk can be treated & routed accordingly.…

Borg allows master admin / admin / User to manage tickets which includes updating priorities, Assigning tickets by help desk, ticket escalation by lower level to higher level team within the department or inter-department escalation etc.…

BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business.…

Lead is a reported inquiry who is having interest to buy your products or services through various channels like telephone, Mail, website, online campaign, offline campaign etc. Sales team is assigned to convert inquiry in to qualified lead to further follow-up for conversion to sale the product & Service.…

Borg facilitates various ways to enter or report leads / inquiry in the system. Some of ways are listed below- Manually Addition Missed call Ø Website Online campaign From other third party software…

Borg Suite allows each manager to monitor or supervise his / her team members activity regarding leads reported, converted including entire life cycle of the lead along with tracking logs so that required input can be shared with the team or individual in time to get fast conversion of potential lead. …