Where can we view IVR status?
Admin In BORG when we call a contact person of that lead a particular status generated is displayed in lead status. Click on Leads / Sales CRM -> Go to the side menu bar -> click on Manage All Leads -> in lead Status we can view IVR Status like the answer. …
How to Add New AMC In Service Desk?
Borg allows the admin and user to add a new AMC for a particular enterprise which increases the finance of the enterprise. Click on Service Desk -> Go to the side menu bar -> click on Add New AMC -> Fill all the details - > click on Submit Contract. …
How to Manage AMC Contract in Service Desk?
Borg allows the admin and user to manage the AMC contract for the enterprise. Click on Service Desk -> Go to the side menu bar -> click on Manage AMC -> View the Manage AMC Contract. …
How to Manage AMC Dues in Service Desk?
In Borg, the AMC dues can be managed in the Service Desk module to overview the dues of the AMC contract customer. Click on Service Desk -> Go to the side menu bar -> click on Manage AMC Dues -> View the Manage AMC Dues.…
How to Manage Customers in the Service Desk?
Click on Service Desk -> Go to the side menu bar -> click on Manage Customer -> View the Customer List. …
How to add a Customer in the Service Desk?
Borg allows the admin/user to add and manage the customer list of the organization. Click on Service Desk -> Go to the side menu bar -> click on Manage Customer-> in Manage Customer click on + sign -> fill the details -> click on add customer button . …
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