How tickets can be managed / assigned / Escalated to respective team or departments?
Admin Borg allows master admin / admin / User to manage tickets which includes updating priorities, Assigning tickets by help desk, ticket escalation by lower level to higher level team within the department or inter-department escalation etc.…
Scope of Borg Service / Support Desk / Help desk.
BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business.…
How Chat Works?
Borg chat is also known as “Rapid Action Force” as it is used by customer when reported issue is of Critical priority. Chat allows customer to interact service desk team or help desk team instantly.…
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