Borg allows master admin / admin / User to manage tickets which includes updating priorities, Assigning tickets by help desk, ticket escalation by lower level to higher level team within the department or inter-department escalation etc.…

BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business.…

Lead is a reported inquiry who is having interest to buy your products or services through various channels like telephone, Mail, website, online campaign, offline campaign etc. Sales team is assigned to convert inquiry in to qualified lead to further follow-up for conversion to sale the product & Service.…

Borg facilitates various ways to enter or report leads / inquiry in the system. Some of ways are listed below- Manually Addition Missed call Ø Website Online campaign From other third party software…

Follow-ups capturing is paramount important for any enterprise for detailed analysis of prospect behaviour as well as team’s performance evaluation. It has been seen in many cases, Sales executives forget to follow leads in time which results either company lost potential lead or incur loss of brand image.…

Tracking of logs plays very important role in complete life cycle of Lead from reporting to conversion. It takes enough time to convert any lead from the day of reporting. Most of the time, It requires very close follow up to convert potential lead in to customer.…