What is Click to call feature in Service Desk?
Admin Click to call is latest IVR call feature in BorgSuite Service Desk which enables its user to make a call directly from the Service Ticket to the concerned Client for their respective queries . Click to Call is available in Edit page of Service Ticket, when we click on Edit icon it gets directed to Ticket Detail page. All client and ticket details are here. …
Does Lead Score enhance your productivity?
Yes, for sure it helps to track how much important any Lead is , which is updated with all essential parameters . If all required parameters have been set by Sales Person , it eventually helps him/ her to convert the prospect into a valuable customer . …
Where we can find Qualified Leads?
Qualified Leads can be accessed from menus like Qualified leads, Lead distribution and Pending Follow ups.…
What is Qualified Lead?
Qualified Leads is your filtered and important leads , in other words we can say that any lead in this category is a refined Lead which is available to you as per your need and settings done in Admin account .You can find Qualified Lead in side menu bar which has all the desired categorized (with status wise) lead on this table. Qualified lead can be viewed in Edit Custom Status page ...here you need to click all those desired checkboxes with the status, you need your leads to be reflecting in Qualified Lead section. You can set the way you want leads to be organized in Qualified Lead. Thus, Leads in Qualified Leads menu will be reflecting in other menus as well , such as Lead distribution , Pending Follow ups ... …
What is Lead Score?
We can define the Lead Score as a paramount important parameter to assess any lead on the basis of few details or input done in the system by Sales Executive . In the process when any lead is generated and assigned to any Sales Person, few details like BUDGET,AUTHORITY, NEED & TIME FRAME need to be input ,which thereby enhances the possibility of converting a prospect into a valuable customer increases manifolds . What is the budget Client is considering for the product of ? To whom Sales Executive contacted or Authority person of that particular company contacted by any means for product ? What is the need or purpose of product to client ? In what time this particular lead or prospect can be converted or done ? Going through these common and basic queries ,we BORG rated Lead score as (1-10 Points) parameter of Lead Score is given below. Lead Contact Name-( 1points) Lead Contact- (2points) Lead Contact Email - (1points) Budget - (1points) Authority - (2points) Need - (2points) Time Frame - (1points ) …
Module setting are compulsory for operating account?
Yes, Module setting consists of activation & deactivation of sms/ email Notification & Alerts along with some other module specific settings. Each module has its separate setting page. Borg Suite suggests to go ahead with settings on.…
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