Online Ticketing System/ E- Ticket An online ticketing system or Electronic tickets (e-tickets)is a web-based platform in BORG ERP that facilitates the management of tickets for various issues, services, or activities. This system provides a convenient and efficient way for you and your customers to access and secure tickets in a few minutes without any hurdle. How to Access the New Features for E-Tickets: Electronic tickets (e-tickets) that can be created simply by following 3 simple steps …

Login to borgerp.com Click on Service Desk …you will land on this url https://app.goodpickborg.com//admin/support/index.php Click on Templates , you will be redirected to this url / page https://app.goodpickborg.com/admin/support/template.php?p=1 …

Templates can be created and saved in the Service Desk module for creating Service Tickets and smooth communication with Clients.…

Click to call is latest IVR call feature in BorgSuite Service Desk which enables its user to make a call directly from the Service Ticket to the concerned Client for their respective queries . Click to Call is available in Edit page of Service Ticket, when we click on Edit icon it gets directed to Ticket Detail page. All client and ticket details are here. …

BORG believes Customer relation means post sales or service relation with customers. Service Desk ensures repeated sales / service, Referral Sale, adding value with Brand equity etc. BORG service desk opens multichannel communication for customers to report issues related to any of the departments of the company whether Accounts, Sales, Stock, Human resource, Technical etc based on nature of business. …

Service Desk is useful for enterprises belonging to business to Business service industries who provides services / product support to customers. Borg Suite also provides Login control panel to registered users to interact with Support team.…