What is the Loan Ops module in ERP?
The Loan Ops module is used to manage loan-related information and operations, including customers, loan accounts, loan products, sourcing channels, banks, and other loan details.

How can I access the Loan Ops module?
Log in to the ERP and go to the Modules section. Select Loan Ops (Loan Operation) to access the module.

What information is available on the Loan Ops Dashboard?
The Dashboard provides an overview of loan-related records, such as
* Loan Records
* Disbursed Amount
* Fees
* Bank
* NFC
* Other relevant loan information

How can I add a Customer in ERP?
Before creating a Loan Account, the customer needs to be added to ERP. Customer details can be added through the *Customer* section, including the required customer information.
For more info also check this
(https://kb.borgerp.com/blog/how-to-add-manage-download-and-delete-customer-from-admin-dashboard.html )

How can I add a new Loan Account?
To add a new Loan Account in ERP, follow these steps:

1. Log in to ERP and go to the Modules section.
2. Select Loan Ops (Loan Operation).
3. Open the Loan Register from the Loan Ops sidebar.
4. Click on Add Loan Account.
5. Select or enter the required Customer Details.
6. Add the Sourcing Channel and other required loan information.
7. Add the Co-Applicant details, if applicable.
8. Enter the required Loan Account and loan-related details.
9. Check the entered information and click Save.

Can I add a Co-Applicant?
Yes, you can add a Co-Applicant to a loan account in the Loan Ops module.
To add a Co-Applicant:

1. Login to the ERP and go to the Modules section.
2. Select Loan Ops (Loan Operation).
3. Open the required Customer/Loan Account from the available records.
4. Click on Add Details or open the existing customer details.
5. Find the Co-Applicant option in the customer/loan details.
6. Enter the required Co-Applicant information.
7. Review the entered details and save the information.

The Co-Applicant details will be linked with the respective customer/loan account and can be viewed along with the loan details.

What is the purpose of Module Settings?
Module Settings in the Loan Ops module is used to create, manage, and maintain different Masters required for loan operations.
The Masters help users maintain standard information that can be used while adding or updating customer and loan details in the ERP.
The available Masters include:

• Sourcing Channel – Used to maintain different sources through which customers are received.
• NOC – Used to maintain NOC-related information.
• Customer Profile – Used to define different customer categories or profiles.
• Mortgage Product – Used to maintain the different loan products offered.
• Eligibility Criteria/Method – Used to maintain the criteria or methods used for checking loan eligibility.
• Property Location – Used to maintain property-related locations.
• Builder/Project Area – Used to maintain builder and project-related information.
• Bank – Used to maintain the bank names required for loan processing.

Once the required information is added to these Masters, the values can be selected from the relevant fields while creating or updating Customer and Loan Account details.

This helps keep the data organized, consistent, and easy to manage across the Loan Ops module.

What is the purpose of Module Settings?
Module Settings in the Loan Ops module is used to create, manage, and maintain different Masters required for loan operations.
The Masters help users maintain standard information that can be used while adding or updating customer and loan details in the ERP.
The available Masters include:

• Sourcing Channel – Used to maintain different sources through which customers are received.
• NOC – Used to maintain NOC-related information.
• Customer Profile – Used to define different customer categories or profiles.
• Mortgage Product – Used to maintain the different loan products offered.
• Eligibility Criteria/Method – Used to maintain the criteria or methods used for checking loan eligibility.
• Property Location – Used to maintain property-related locations.
• Builder/Project Area – Used to maintain builder and project-related information.
• Bank – Used to maintain the bank names required for loan processing.

Once the required information is added to these Masters, the values can be selected from the relevant fields while creating or updating Customer and Loan Account details.

This helps keep the data organized, consistent, and easy to manage across the Loan Ops module.

How can I add a Sourcing Channel?
A Sourcing Channel is used to identify the source through which a customer or loan enquiry is received.
To add a new Sourcing Channel in ERP:

1. Login to the ERP.
2. Go to the Modules section and select Loan Ops.
3. Open Module Settings from the Loan Ops section.
4. Go to Masters → Sourcing Channel.
5. Click on the option to Add/Create a new Sourcing Channel.
6. Enter the required Sourcing Channel name/details.
7. Save the information.

Once saved, the new Sourcing Channel will be available in the relevant selection field while creating or updating a Loan Account.
This helps maintain all customer sourcing information in a structured and consistent manner.

How can I add a Bank?
The Bank Master is used to add and manage the bank names that are required for loan processing and loan account details.

To add a new Bank in ERP:

1. Login to the ERP.
2. Go to the Modules section and select Loan Ops.
3. Open Module Settings.
4. Go to Masters → Bank.
5. Click on Add/Create to add a new bank.
6. Enter the required Bank Name and other applicable details.
7. Save the information.

Once the bank is added successfully, it will be available for selection in the relevant Loan Account/Loan Details while creating or updating a loan record.
This helps maintain all required bank information in one place and ensures that the correct bank can be selected during the loan process.

What is Customer Profile?
Customer Profile is a Master in the Loan Ops module used to define and maintain the type or category of a customer. It helps classify customers based on their profile and makes it easier to select the appropriate customer category while adding or updating loan details.
Some examples of Customer Profiles are:

• Builder – For customers associated with builders or construction businesses.
• Developer – For property or real-estate developers.
• Business Owner – For customers who own or operate a business.
• NRI – For Non-Resident Indian customers.
• Salaried – For customers who earn a regular salary.
• Pre-Approved – For customers who have already received preliminary loan approval.
• Professional – For customers belonging to a professional category.

The required customer profiles can be created and managed from Loan Ops → Module Settings → Masters → Customer Profile.
Once created, these profiles can be selected while entering the relevant customer or loan details, helping maintain customer information in an organized and consistent format.

What are Mortgage Products?
Mortgage Products is a Master in the Loan Ops module used to create and manage the different types of loan products offered by the organization.
It helps users maintain a list of available loan products and select the appropriate product while creating or updating a Loan Account.
Examples of Mortgage Products may include:

• Business Loan – Loan provided for business-related requirements.
• Drop Line – A loan facility where the available limit may reduce as per the repayment schedule.
• Home Loan – Loan provided for purchasing or constructing a residential property.
• Other Loan Products – Any other loan products offered by the organization can also be added.

To add or manage Mortgage Products, go to Loan Ops → Module Settings → Masters → Mortgage Product.
Once a product is added, it can be selected from the relevant field while creating or updating a Loan Account. This helps keep loan product information organized and consistent in the ERP.

 What is Eligibility Method?
Eligibility Method is used to define the method or criteria for checking a customer's loan eligibility.
Key Points:

• It is available under Loan Ops → Module Settings → Masters → Eligibility Method.
• Users can add and manage different eligibility methods.
• It helps define how a customer's eligibility is assessed.
• The appropriate method can be selected while adding or updating loan details.
• It helps maintain eligibility-related information in a structured and consistent manner.

. What is Property Location?
Property Location is a Master available under Loan Ops → Module Settings → Masters. It is used to create and manage the locations related to properties for which loan information is maintained.
Key Points:

• It is available under Module Settings → Masters → Property Location.
• Users can add and manage different property locations.
• Required locations can be created according to the organization's business requirements.
• The added locations can be selected in the relevant property or loan details.
• It helps maintain property location information in a structured and consistent format.
• Managing locations through the Master makes it easier to select the correct location while entering loan details.

What is Builder/Project Area?
Builder/Project Area is a Master available under Loan Ops → Module Settings → Masters. It is used to create and manage information related to builders, projects, and their respective areas.
Key Points:

• It is available under Module Settings → Masters → Builder/Project Area.
• Users can add and manage builder and project-related information.
• It helps maintain details of the builder, project, and project area.
• The added information can be selected in the relevant property or loan details.
• It helps keep builder and project information organized and consistent in the ERP.

Where can I find the Loan Register?
The Loan Register is available in the Loan Ops module and is used to view and manage loan records.
Steps to access Loan Register:

1. Log in to the ERP.
2. Go to the Modules section.
3. Select Loan Ops (Loan Operation).
4. Open Loan Register from the Loan Ops sidebar.

Key Points:

• You can view existing loan records.
• You can search for specific loan accounts.
• You can access the relevant customer and loan details.
• You can use the Add Loan Account option to create a new loan account.
• The Loan Register provides a central place to manage loan-related records.

How do I create a Loan Account for an existing customer?
If the customer is already available in the ERP, you can create a Loan Account by following these steps:

1. Log in to the ERP.
2. Go to Modules → Loan Ops.
3. Open Loan Register from the sidebar.
4. Click on Add Loan Account.
5. Select the existing Customer from the available list.
6. Select the required Sourcing Channel.
7. Enter the required Loan Account and loan-related details.
8. Add Co-Applicant details, if required.
9. Check all the entered information.
10. Click Save to create the Loan Account.

The new Loan Account will then be available in the Loan Register for viewing and management.

What customer details are required while adding a Loan Account?

Depending on the required fields, customer information may include:

* Customer Name
* Date of Birth
* Mobile Number
* Email Address
* Sourcing Channel
* Other required customer and loan details

Can I use the Masters while creating a Loan Account?
Yes. The Masters created under Loan Ops → Module Settings → Masters can be used while creating or updating a Loan Account.
Key Points:

• Select the required Sourcing Channel from the available options.
• Select the relevant Bank.
• Choose the appropriate Customer Profile.
• Select the required Mortgage Product.
• Select the applicable Eligibility Method.
• Choose the relevant Property Location.
• Select the required Builder/Project Area.
• These values are available in the relevant fields while entering loan details.
• If a required value is not available, it can be added or managed from the respective Master Settings.

Using Masters helps maintain standardized, organized, and consistent information across Loan Accounts.

What is the basic process for creating a Loan Account?
The basic process is
*Login to ERP → Loan Ops → Add/Upload Customer → Add Co-Applicant (if required) → Configure Masters → Loan Register → Add Loan Account → Enter Customer & Loan Details → Save*

Admin

October 01, 2026

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