Where can we view IVR status?
Admin In BORG when we call a contact person of that lead a particular status generated is displayed in lead status. Click on Leads / Sales CRM -> Go to the side menu bar -> click on Manage All Leads -> in lead Status we can view IVR Status like the answer. …
How to Add New AMC In Service Desk?
Borg allows the admin and user to add a new AMC for a particular enterprise which increases the finance of the enterprise. Click on Service Desk -> Go to the side menu bar -> click on Add New AMC -> Fill all the details - > click on Submit Contract. …
How to Manage AMC Contract in Service Desk?
Borg allows the admin and user to manage the AMC contract for the enterprise. Click on Service Desk -> Go to the side menu bar -> click on Manage AMC -> View the Manage AMC Contract. …
How to Manage AMC Dues in Service Desk?
In Borg, the AMC dues can be managed in the Service Desk module to overview the dues of the AMC contract customer. Click on Service Desk -> Go to the side menu bar -> click on Manage AMC Dues -> View the Manage AMC Dues.…
How to Manage Customers in the Service Desk?
Click on Service Desk -> Go to the side menu bar -> click on Manage Customer -> View the Customer List. …
How to Add Services / Update / Delete / Manage Services / View Service Master / Service Category in Borg Desk ERP
Adding services in Borg Desk ERP is the first step to using the Service Desk effectively. After logging into the Admin Dashboard, go to the Service Desk module and select Manage Services. Click “+ Add Service” and fill in key details such as service name, category (AMC, Installation, Support, Repairs), description, pricing or charges, applicable GST, and SLA duration. Once saved, the service becomes part of your catalog and can be linked to customer tickets, AMC contracts, or support requests. You can also edit or delete services anytime, ensuring flexibility and accuracy in service management and customer support.…
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