How to Manage, Get Approved & Configure Business WhatsApp Templates in Interakt & Borg Desk ERP ?
How to Get Interakt WhatsApp Template Approved?
To send WhatsApp Business API (BWA) messages via Interakt, businesses need to get their message templates approved by Meta (Facebook). Follow these steps to ensure fast approval and avoid rejection.
Steps to Submit & Get WhatsApp Templates Approved in Interakt
Step 1: Log in to Interakt
1️⃣ Visit Interakt Dashboard and log in. https://interakt.shop
2️⃣ Navigate to Settings → WhatsApp Templates.
3️⃣ Click on Create New Template.
Step 2: Fill in Template Details
1️⃣ Template Name: Choose a unique name (e.g., order_confirmation_001).
2️⃣ Category: Select the correct category, such as:
✅Transactional (Order updates, payment reminders)
✅Marketing (Promotions, offers)
✅OTP & Verification (Login, authentication)
3️⃣ Language: Choose the language of the message.
4️⃣ Message Format: Select Text / Media (Image, Video, PDF, etc.).
Step 3: Write Your Message Template
1️⃣ Use placeholders for dynamic content (e.g., {{1}} for customer name, {{2}} for order number).
2️⃣ Avoid promotional/salesy words (e.g., “Hurry! Buy now!”).
3️⃣ Example of a good template:
Order Confirmation Template
✅Template Name: order_confirmation_001
✅Message:
Hello {{1}},
Your order #{{2}} has been confirmed! ????
Expected delivery: {{3}} ????
Track your order here: [Insert Link]
Need help? Reply to this message.
Step 4: Add Footer & Call-To-Action (Optional)
1️⃣ Add CTA buttons (e.g., "Track Order," "Call Support").
2️⃣ Include a footer (e.g., "Powered by [Your Business Name]").
Step 5: Submit for Approval
1️⃣ Click Submit for Meta (Facebook) review.
2️⃣ Approval usually takes 5 mins - 24 hours.
3️⃣ Check status under WhatsApp Templates > Status (Approved, Rejected, Pending).
Common Reasons for Rejection & How to Avoid Them
✅Promotional Language → Avoid words like “Discount,” “Offer,” “Buy Now.”
✅Incomplete Placeholders → Use {{1}}, {{2}} correctly.
✅Irrelevant Category → Choose correct categories (Transactional, Marketing, etc.).
✅Unclear Message → Ensure clarity & proper grammar.
Start Sending WhatsApp Messages via Interakt + Borg Desk ERP!
Once approved, you can start sending automated WhatsApp messages via Borg Desk ERP for Orders, Payments, Support, and more!
Need help? Let me know!
How to Configure Interakt Whatsapp Tempaltes into Borg Desk ERP-
✅Go to template >> Active >>> Copy Template name
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✅Enter Template name and Template whatsapp Label into Borg Desk ERP >> Submit.
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