Where can I set the IVR Key?
IVR is a newly implemented feature in BorgSuite at Profile & Settings here we set API KEY as per our BORG module.Click on Profile & Settings -> Go to IVR settings -> click on it -> change the key -> click on Update button . …
What are the parameters of Lead Score?
Due to these parameters of the Lead score, we rated every lead and its weightage. The parameters of Lead Score are given as Lead Name - ( 1) Lead Contact - (2) Lead Email - (1) B- Budget -(2) A-Authority- (2) N-Need -(1) T-Time Frame- (1) …
How to update Status In Qualified Leads?
The status which we update in BORG for any lead in custom lead status that particular status shows in Qualified leads menu which we checkmark as qualified leads. Click on profile & Settings -> Go to Custom Set up Option -> in select lead status click on + sign -> click on Checkbox of Status -> click on Update button.…
Where can we view the Lead score?
In BORG we implemented lead score and we see this feature in the Tracking log of all leads and parameters updated in the log when we update lead details. Click on Marketing & Sale -> Go to side menu bar -> click on Manage All Leads …
What is Click to call feature in Service Desk?
Click to call is latest IVR call feature in BorgSuite Service Desk which enables its user to make a call directly from the Service Ticket to the concerned Client for their respective queries . Click to Call is available in Edit page of Service Ticket, when we click on Edit icon it gets directed to Ticket Detail page. All client and ticket details are here. …
Does Lead Score enhance your productivity?
Yes, for sure it helps to track how much important any Lead is , which is updated with all essential parameters . If all required parameters have been set by Sales Person , it eventually helps him/ her to convert the prospect into a valuable customer . …